Reference

Privacy Policy for Your Account Data

We keep this page focused on the data that matters to your account: login details, device records, cookie traces, and payment references tied to DANA, OVO, GoPay, or…

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What This Policy Covers

sizi999 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy explains what we collect when you create an account, sign in, send a support request, or complete a payment trace. Depending on local law, we may keep your name, contact details, device model, browser type, IP record, login time, and the transaction reference connected

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to DANA, OVO, GoPay, or QRIS. We use that record only for account checks, fraud checks, dispute handling, and to keep your access aligned with the request you make. If your location has stricter rules, those rules control, and our service is available only where local
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law permits. When you ask for a correction, we first confirm the account, then update the record or explain what we can keep and why.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where to Reach Us

Privacy questions move faster when you use the right channel and the right account.

Live chat Open live chat from your account page during 10:00-22:00 WIB and send the exact privacy request. We verify the profile first, then answer with the smallest set of details needed.

Email thread If you prefer email, write from the address linked to your account. We use the thread to track corrections, data access, or retention questions, and we reply during the same hours.

Account form The form inside your account is the cleanest way to ask for changes. Add your current phone number, the record you want checked, and the reason, so we can match it quickly.

DATA SAFEGUARDS

How We Handle Data

We write our data rules so you can see what happens at each step: collection, use, storage, and change requests.

Account details

We keep the name, phone, and email tied to your account so we can confirm identity before changing settings. When details change, we compare the old and new record to avoid mistakes.

Cookies

Cookies help the site remember your session, language choice, and login state on phone or desktop. If you clear them, you may need to sign in again and confirm the device.

Device logs

We record browser type, device model, IP address, and last access time to check for unusual logins. That record also helps us trace a support issue without exposing more than needed.

Retention

We keep records only for as long as the account, dispute, or legal hold needs them. Older logs are removed on a rolling schedule, so we do not keep every trace forever.

Change requests

When you ask for a correction, we confirm the account, check the record, and update it if the law allows. If we cannot make a change, we explain the reason in the same thread.

Contact route

Send privacy requests through live chat, email, or the account form, and keep the message tied to one profile. That lets us answer faster and avoid mixing your record with another account.

Privacy Questions We Hear Often

These answers cover the questions we hear most about account data, cookies, and record changes. We keep the language plain because privacy choices should not need a long search through extra pages. Before we share or change anything, we check the account and follow the rule set that applies in your location. If a request touches payment traces from DANA, OVO, GoPay, or QRIS, we may ask for one more check before we respond.

We collect the name, phone, email, login time, device details, and support messages tied to your account. We use them for access checks, request handling, and records that local law lets us keep.

Yes. Cookies help keep your session, language choice, and sign-in state on mobile and desktop. If you clear them, the site may ask you to sign in again and confirm the device.

We keep records only as long as the account, a dispute, or a legal duty needs them. After that, we remove or anonymise them on a rolling schedule.

Yes, through live chat, email, or the account form. We verify the profile first, then correct the record or handle deletion where local law allows it and the data is no longer required.

Device and IP checks help us spot unusual access, stop account misuse, and find login problems. They are not used to profile you beyond the steps needed to protect the account.

Only the staff who need it to handle your case can see the request, and we keep it linked to the right account. We do not send it around the team.

Yes. If the rule in your area is stricter, we follow that rule and keep access available only where local law permits. If something is unclear, ask us through the account channel.

Privacy Policy for Your Account Data

Where to Reach Us

How We Handle Data

Account details

Cookies

Device logs

Retention

Change requests

Contact route

Privacy Questions We Hear Often

01 What account data do you collect?

02 Do you store cookies on phone and desktop?

03 How long do you keep my records?

04 Can I ask for a correction or deletion?

05 Why do you check my device or IP address?

06 Who can see my privacy request?

07 Does local law change what you can share?

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